Refund policy
We have a 30-day return policy on certain product, which means you have 30 days after receiving your item to request a return. This does not include our gums, chios, or any other items that would be unhygienic to resell.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging. You’ll also need the receipt or proof of purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging. You’ll also need the receipt or proof of purchase.
You will be responsible for the return shipping costs
To start a return, you can contact us at info@jawtone.com
If your return is accepted, we’ll send you a return shipping details.
You can always contact us for any return question at info@jawtone.com
To start a return, you can contact us at info@jawtone.com
If your return is accepted, we’ll send you a return shipping details.
You can always contact us for any return question at info@jawtone.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as gums, chios or any other items that would be unhygienic to resell
Unfortunately, we cannot accept returns on sale items or gift cards.
Certain types of items cannot be returned such as gums, chios or any other items that would be unhygienic to resell
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
I'm sorry we do not except exchanges
I'm sorry we do not except exchanges
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jawtone.com
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@jawtone.com
